Frequently Asked Questions

Want to know more before you make the most of our services? No problem. Check out our list of FAQs below, and get in touch if you need more information.

What carpet Cleaning methods do you use?

There are many different method of carpet cleaning. At Hook Carpet Cleaners we believe the best results are achieved with Hot water extraction, or steam cleaning. The Method which we go through is as follows:

1) We pre vacuum your carpets to remove any surface soils,

2) We clean right up to and round the edges of your carpet with a special hand tool so we don’t damage your walls

3) We pre spray your carpet with a special solution to break down, fats & grime, it help to break down soils in the carpet and kills dust mites and other pesticides.

4) We agitate the pre spray into the carpet to help the solution work, sometimes we will do this by brush, however for engrained soils, and we will use a rotary machine, allowing a powerful clean.

5) We leave the Solution to work, this time may be 30 seconds or half an hour, it depends on the type and amount of soil

6) A high Pressure hot water extraction. This injects a rinse agent into your carpet, the powerful vacuum then removes any soils, solutions and stains from your carpet cleaving them dry within hours!

7) We will turn our attention to any specialist stain removal that did not come out as part of the cleaning process

8) Finally, we will reset the carpet pile to allow correct, proper and efficient drying.

Is it true that once you have had your carpet cleaned they get dirtier again more quickly?

Many years ago when cleaning by shampoo was the normal way that people tackled carpet cleaning themselves, this was true. However the chemicals and Cleaning Machines are much more sophisticated these days therefore (providing the carpet cleaning is carried out correctly) rapid re-soiling shouldn’t take place.

At Hook Carpet Cleaners we use powerful machines to extract any cleaning residues which can cause rapid re-soiling of the carpet.

Does it matter if the propery is furnished or unfurnished?

Not at all, we are more than happy to move and replace your items of furniture, we do however ask you move any small items of clutter from the rooms/areas due to be cleaned.

Do you need someone to come and visit the premises beforehand?

We offer all our customers a free no obligation site visit and quotation. This allows us to provide you with efficient information about the standard of service you can expect from Hook Carpet Cleaners and ask any questing that you may have.

We are happy for you as the client to provide us with measurements, however we will always confirm these measurements before work starts.

How long does the cleaning process typically take?

The time that carpet cleaning takes will vary from customer to customer, and will depend on how much furniture there is to move and the soiling/staining of the carpet.

Should I invest in after-care products such as Scotch Guard?

We are committed to providing its customers with factual information about carpet care. In some cases we may suggest applying a stain guard treatment to your carpet, however this will depend on several factors specific to your carpet. Ask a member of our team for more information on after care products.

Do you use steam?

We have a range of Carpet Cleaning Methods which include the ‘Hot Water Extraction Cleaning Method’ Also known as steam cleaning. Great care should be taken when using steam to clean carpets, sometimes it may be necessary to use a far ‘cooler’ cleaning solution to stop the carpet shrinking or loosing shape. A professional carpet cleaner should identify this before cleaning begins.

Will all the stains come out?

In many cases most of the stains will be removed from the carpet cleaning process. Although some stains may need more specialist treatment to remove them. In some circumstances, it may be impossible to remove a stain from the carpet.

Hook Carpet Cleaners would always recommend contacting a professional before attempting any stain removal yourself.

Do you use chemicals to clean?

At Hook Carpet Cleaners we are very aware of the green issues concerning our environment, we offer a range of cleaning methods including an eco-friendly ‘ natural range’ of cleaning products. It is important to remember the context of the word ‘chemical’.

Every cleaning solution contains chemicals. Water in itself is a chemical. This is the main basis upon the solution which carpet cleaners use – A cleaning chemical diluted within water to create the cleaning solution required.

How long will my carpet/suite take to dry?

We expect most carpets to be touch dry within 2 – 4 hours, however it is impossible to suggest a complete drying time for carpets, there are so many different factors which affect the speed at which materials dry. However, all fabrics should be completely dry within 24 hours and in many cases a substantial amount quicker than this.
  • Many thanks to HCS (Berkshire tile doctor). Dennis arrived promptly on the 19th January and worked tirelessly in our filthy limestone floor. The result is as good as a new floor. He asked what sort of finish we wanted and when he had completed the job checked we were happy with the results. He gave us advice for long term care. We are thrilled with the results and wouldn't hesitate to recommend this company.   Mrs Jenkins Southampton, Hampshire, January 2017
    Mrs Jenkins, Southampton, Hampshire
  • ‘ Fast and efficient service from the Hook Cleaning Services from start to finish. Very flexible around our business needs. We are looking forward to future cooperation’.   Petra Berry Frankova Rooms Division Manager, Brooklands Hotel, Surrey
    Brooklands Hotel, Surrey
    Brooklands, Surrey, January 2016
  • John did a superb job -  the carpets look amazing!
    Andy Martin
    Hook, Hampshire, February 2016
  • Thank you for doing an excellent job
    Mr El-Khazen
    Boxford, Berkshire February 2016
  • We are over the moon with the work Dennis's fantastic!! I will certainly be recommending you! Thank you for an amazing job.
    Mrs Eccleshare
    West Sussex February 2016
  • Just a note to say what a great job Dennis has done. I'm really impressed with the sofa and carpets and I will definitely pass my recommendation on for you.
    Mrs Welsh
    Odiham, Hampshire, August 2015
  • Really pleased with the carpets! John was such a professional and hard working guy - a real credit to your company.  Please extend our thanks to him.
    Mrs Adams
    Odiham, Hampshire, August 2015
  • Just a note to say enormous thanks for the great job done by Dennis and John (I think!) in my shower room last Monday. The room looks great and good as new! Attention to detail combined with politeness and good humour - money very well spent. If you can drop off some of your cleaning stuff it would be very much appreciated. Congratulations on a great team; I have already made several recommendations on your behalf!
    Bracknell, July 2015
  • I was delighted and surprised at how well my daughter's bedroom carpet looked after cleaning. It came up beautifully considering the number of make up marks on it prior to cleaning. Carpet looks like new, I have to say. Your colleague Dennis is a credit to your business, removing his shoes on entry to my home and explaining exactly what was going to be done. I will certainly use your services again and would recommend your company without hesitation to anyone requiring their carpets cleaned. Sincere thanks.
    Michael Gill
    Hook, Hampshire, June 2015
  • Just to let you know your guys did a great job at the flat, please pass on our thanks.
    James McGinty
    Hartley Wintney, Hampshire, June 2015
  • The team did a great job on my natural stone kitchen floor tiles. They were professional, knowledgeable, courteous and on time. Nothing was too much trouble. I was so impressed with their professionalism that I asked them to clean my silk rugs and stair carpets too. They look like new. Thanks for a great job.
    Mrs Patel
    Charvil, Berkshire, June 2015
  • Top job, as I said on the night when you finished - the carpets look as if new.
    Simon Fitzgerald
    Artifex Media, Surrey, 21/04/2015


Get in touch to hear more on how our expert services can help to transform your home or business.

Get Started With Hook Cleaning Services


It all starts with a phone call – ring us or give us an email today to find out more about our domestic, commercial and specialist carpet cleaning services. We can’t wait to help!


Hook Cleaning Services, Units 5 + 6 Eastlands Court, Wade Road, Basingstoke, Hampshire RG24 8PL

Phone numbers:

01256 533599


We are open:

Monday – Friday 9 AM – 5 PM

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